Frequently Asked Questions
Click on the links below for answers to our most commonly asked questions regarding your web build:
- How long will my web build take?
- What do I need to provide?
- Do I need to purchase a domain transfer?
- How long do website amends take?
- Can I make changes myself?
- Will my website appear in search engines?
- Can I have additional pages?
- Does the website include Google Analytics?
- What does the monthly cost comprise of?
- Can I transfer my website?
How long will my web build take?
We have a turnaround period of 15 working days (3 weeks) from the point of completed consultation call, and assuming all content has been provided for the build. Once the booking has been processed you'll receive a call from a member of the team within 5 working days to schedule in a 15-20 minute consultation call at a time convenient for you. The purpose of this call is to discuss your business details and website requirements to enable us to produce detailed content for your website.
What do I need to provide?
The consultation call is designed to capture all of the information we need to build your website, however should you wish to provide content such as a logo, images, menus or product descriptions you can send this over to us via email. Please note that if you have specified that you wish to provide your own content, the build will not proceed until the content is received.
Do I need to purchase a domain transfer?
If you have an existing domain name (e.g. mybusinessname.co.uk) which you have purchased, or use with an existing website, you may want to transfer it over to us to manage on your behalf for the duration of your contract. If you have email accounts associated with your domain we recommend maintaining the domain with your existing provider to avoid any disruption. To do this we will require access to your domain control panel in order to repoint the domain to the new website once complete. Should this not be possible, domain transfers into our management incur an additional one-off fee of £80(+VAT). Please note that email accounts cannot be transferred with the domain, but can be recreated post-transfer. Therefore we also recommend backing up any existing inboxes prior to transfer.
Reasons to transfer your domain:
- Your existing provider manages the domain on your behalf and is unable to provide us with access to the domain control panel or DNS updates
- The domain was purchased as part of another web build package through another company
- You want to consolidate your services with us and not be responsible for renewing the domain upon expiry
How long do website amends take?
We have a standard lead time for website amendments of 5 working days (1 week). Amendments are included as part of the Essential and Pro packages. Amendments to Starter packages are quoted for at a rate of £75(+VAT) per hour. Pro packages include Priority amendments and will be completed in 3 working days (subject to the scope of the changes requested. If we are unable to complete the changes within 3 working days you will be notified in advance).
To submit amendments to your website, please complete the Amend Request Form (click here to download) and return to email@example.com. You will then receive confirmation of completion within 5 working days. If you have not heard back within this time please contact us.
Can I make changes myself?
Absolutely! Once the website has gone live you'll receive and email containing login details to your website editor, along with a link to the website editor User Manual which is linked to below:
Will my website appear in search engines?
Our websites are fully optimised for search engines using metadata, keywords, heading tags and SEO friendly copy, to ensure that they rank as well as possible within search engine results pages (SERPs). Please note that it can often take a few months for new websites to be indexed (recognised) by search engines and appear in search results once live. We submit all new websites to the major search engines to try and speed up indexing, however it's an automated process and therefore not something that we have any influence over. Please note that we cannot guarantee that your website will appear for specific search terms due to the competitiveness of the terms and location.
In order to drive traffic to your website we recommend using Pay-Per-Click (PPC) advertising. To find out more please visit reachsolutions.co.uk
Can I have additional pages?
The Starter package is restricted to 3 pages and the Essential package is restricted to 5 pages. The Pro package includes the creation of up to 10 pages as part of the build, and access to create unlimited pages from within the editor once live. We can also build additional pages for you which can be quoted for on request.
Does the website include Google Analytics?
Yes - the websites come with a built-in dashboard powered by Google Analytics to enable you to view visitor statistics. It is also possible to add additional accounts so if you have your own we can also apply this to the site.
If you do not already have a free Google Analytics account, you can easily set one up by clicking here.
Already have an account? Great – simply send us your Tracking ID (e.g. UA-11223344-00) and we can attach it to the website for you.
What does the monthly cost comprise of?
The monthly fee with each website package is comprised of the remaining build cost (spread over 12 months), hosting, and support. It also includes amend time from our team dependent on your chosen package.
It's also possible to pay for the website in full upfront, and you'll benefit from 15% discount!
Can I transfer my website?
Our websites are built in a custom Content Management System (CMS) which means that they cannot be transferred or hosted elsewhere. The benefit of this is that you don't have to worry about a thing - it's all taken care of! You'll receive ongoing automatic updates and security enhancements to ensure that your website meets latest industry standards.
If we've purchased a domain name (e.g. yourcompanyname.co.uk) for use with your website, this is yours to keep at the end of the contract and can be transferred to a domain provider of your choice.